Post by account_disabled on Mar 10, 2024 0:47:06 GMT -7
Messaging platforms are becoming customers' preferred communication channel in various aspects of life and it's no different when purchasing airline tickets. Today's passengers seek convenience and speed, and airlines need to respond to their growing preference for technological solutions by developing robust messaging platform strategies. Chatbots emerge as a solution that enables better personalization of communication, as well as practical and efficient food, and not just for flight updates, but for a wide range of services ranging from the first contact in research to boarding, through for customer service and upgrade requests. Why invest in chatbot technology for airline ticket sales? There is no doubt that chatbots are a fundamental resource for airlines that wish to invest in personalizing communication, which directly impacts levels of satisfaction, loyalty and, consequently, revenue generation. ChatGuru's chatbot platform allows your airline to automatically resolve most passenger demands and requests without the help of a human agent. ChatGuru helps your company develop a personalized chatbot for the best customer experience that can be integrated into your company's WhatsApp business account .
Messenger is the most used messaging application among Brazilians , proving to be the ideal channel for communicating with your customers. Chatbots make the purchasing process quick and efficient, reducing the steps required to make a purchase. Additionally, our bots free your agents from the usual repetitive questions so they can focus on more complex, value-added calls. This makes passengers and employees happier and will Brazil Phone Number Data save you time and money to focus on what matters. In other words, with the help of ChatGuru, it is possible to build proactive and solid relationships with customers through conversational communication that enables interactive services on a channel with which your audience is already familiar, at any time of the day or night, to hundreds of chats at the same time. Hybrid service For the best customer experience, the ChatGuru platform allows the implementation of a hybrid service, in which passengers are referred to human assistance whenever necessary.
Agent rotation Our solution has a rotation system for attendants. Each chat received will be automatically assigned to the queue attendant, preventing two employees from carrying out the same activity. Useful performance information VoyagerAid provides detailed insights into the performance of your helpdesk and agents. On the interactive dashboard, you can also find the information you want quite easily. Furthermore, the reports generated can be customized according to management needs. Smart Replies All companies deal with a multitude of the same questions on a daily basis. ChatGuru allows ready-made messages to be sent instantly to customers, without compromising the quality of responses. This will make customers happy and reduce a large number of calls. ChatGuru ChatGuru's airline chatbot helps your company ensure quality and consistent customer service before, during and after airline ticket sales. All this automatically and instantly, saving time and money to focus on what matters, the customer experience. Therefore, make sure that your teams are properly trained to meet customer needs, exceeding expectations and delighting the public.
Messenger is the most used messaging application among Brazilians , proving to be the ideal channel for communicating with your customers. Chatbots make the purchasing process quick and efficient, reducing the steps required to make a purchase. Additionally, our bots free your agents from the usual repetitive questions so they can focus on more complex, value-added calls. This makes passengers and employees happier and will Brazil Phone Number Data save you time and money to focus on what matters. In other words, with the help of ChatGuru, it is possible to build proactive and solid relationships with customers through conversational communication that enables interactive services on a channel with which your audience is already familiar, at any time of the day or night, to hundreds of chats at the same time. Hybrid service For the best customer experience, the ChatGuru platform allows the implementation of a hybrid service, in which passengers are referred to human assistance whenever necessary.
Agent rotation Our solution has a rotation system for attendants. Each chat received will be automatically assigned to the queue attendant, preventing two employees from carrying out the same activity. Useful performance information VoyagerAid provides detailed insights into the performance of your helpdesk and agents. On the interactive dashboard, you can also find the information you want quite easily. Furthermore, the reports generated can be customized according to management needs. Smart Replies All companies deal with a multitude of the same questions on a daily basis. ChatGuru allows ready-made messages to be sent instantly to customers, without compromising the quality of responses. This will make customers happy and reduce a large number of calls. ChatGuru ChatGuru's airline chatbot helps your company ensure quality and consistent customer service before, during and after airline ticket sales. All this automatically and instantly, saving time and money to focus on what matters, the customer experience. Therefore, make sure that your teams are properly trained to meet customer needs, exceeding expectations and delighting the public.